Heathrow Terminal 5 Facilities
Opened officially by Queen Elizabeth II on 14th March and opened to the public on 27th March 2008
Terminal 5 is 396m long by 176m wide by 40m high. The building houses 175 lifts and 131 escalators. The terminal has no conventional check-in desks. Instead anyone not using the self-service check-in points or having checked in online use designated kiosks. Customer service desks can be used for extra capacity. T5 had 144 retail outlets at the time of opening.
Terminal 5 is a multi-modal transport interchange with specially constructed road, rail and
underground links. A bus and coach station is on the ground floor of the 3,800-space car park,
while a six-platform rail station is located under the main terminal building, housing extensions to the London Underground Piccadilly Line and Heathrow Express. Ten 50-person glass lifts will take passengers from the station to Departures.
Travelling with children
There are baby changing facilities in all of the
toilet blocks, which include a changing bench
with soft mat and a paper roll dispenser, a wash
basin, hand dryer and mirror
There are three children’s play areas aimed at
toddlers through to seven-year-olds; two are in
Terminal 5A, the other is located in the satellite
building.
You can pick up free colouring packs, containing crayons and a colouring book, from the BAA information desk in the arrivals area. WH Smith stock a wide range of magazines, comics and puzzle books to keep children entertained in the departure lounge and in the air. Terminal 5 has three children's play areas aimed at toddlers through to seven-year-olds.
Don't Forget to check before you leave home you have remembered the following:
Passports, Tickets and spare money in your hand luggage. Remember Enhanced security measures means that checking in can take longer than it used to. It is advised that you arrive at the airport in plenty of time. Check with your airline the allocated baggage allowance and don't pack any of the following: Scissors, Razor blades, Knives with blades of any length, Household cutlery, Hypodermic needles (unless required for medical reasons), Knitting needles.
Destinations of BAA from T5
Aberdeen, Abu Dhabi, Abuja, Accra, Algiers, Amsterdam, Athens, Atlanta, Bahrain, Baltimore, Bangalore, Basel/Mulhouse, Beijing-Capital, Belgrade, Berlin-Tegel, Boston, Brussels, Bucharest-Otopeni, Budapest, Buenos Aires-Ezeiza, Cairo, Calgary, Cape Town, Chennai, Chicago-O'Hare, Copenhagen, Dallas/Fort Worth, Dar es Salaam, Delhi, Denver, Doha, Dubai, Düsseldorf, Edinburgh, Entebbe, Frankfurt, Geneva, Glasgow-International, Grand Cayman, Hamburg, Hong Kong, Houston-Intercontinental, Hyderabad, Istanbul-Atatürk, Jeddah, Johannesburg, Kiev-Boryspil, Khartoum, Kuwait, Lagos, Larnaca, Las Vegas [begins 25 October], Los Angeles, Luanda, Lusaka, Lyons, Manchester, Marrakech, Mauritius, Mexico City, Miami, Milan-Linate, Milan-Malpensa, Montréal-Trudeau, Moscow-Domodedovo, Mumbai, Munich, Muscat, Nairobi, Nassau, New York-JFK, Newark, Newcastle, Nice, Oslo-Gardermoen, Paris-Charles de Gaulle, Philadelphia, Phoenix, Prague, Providenciales, Rio de Janeiro-Galeão, Riyadh, Rome-Fiumicino, San Francisco, São Paulo-Guarulhos, Seattle/Tacoma, Shanghai-Pudong, Sofia, St Petersburg, Stockholm-Arlanda, Stuttgart, Tel Aviv, Tokyo-Narita, Toronto-Pearson, Toulouse, Tripoli, Vancouver, Warsaw, Washington-Dulles, Zürich.
Getting around Heathrow
Fast, convenient transfers are available between Heathrow Airport's five terminals. Terminals 1, 2 and 3 are a short walk from each other, while Terminals 4 and 5 are linked by free trains and buses.
Road Links
A dedicated motorway has been built from the M25 between junctions 14 and 15 to the terminal. The spur also connects to the airport's perimeter road, and provides direct connections to the frontal building at ground level (for bus station and taxi rank), level 4 (for car parking) and level 5 (for departure set down). The car parking on levels 1 to 3 is accessed from a series of spiral ramps that descend from level 4 to ground level.
Besides the short-stay car parking in front of the main terminal, Terminal 5 is also served by separate business and long-term car parks. These are accessed from the airport's perimeter road and are some distance from the terminal. Currently both car parks are linked to the terminal by bus, eventually the business car park will be served by an elevated personal rapid transit system.
The terminal is also connected to Terminals 1, 2 and 3 by the Heathrow Airside Road Tunnel, this is not available for public traffic.
Bus Links |
The bus and coach station in the frontal building is served by a number of bus and coach services, including long-distance National Express coach service, RailAir buses, local public bus services, shuttle buses to airport hotels, long term car parking and car hire lots, and staff shuttle buses.
Because Terminal 5 is immediately adjacent to the boundary of Greater London, some local buses are part of the London Buses system, whilst others are run by operators from outside the London Buses area. As of November 2008, the following local buses serve T5.
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60 – Heathrow - Wraysbury - Datchet - Slough - Eton - Eton Wick;
71 – Heathrow - Staines - Egham - Windsor - Slough;
77 – Heathrow - Langley - Slough - Windsor - Dedworth;
78 – Heathrow - Langley - Slough - Britwell;
350* – Heathrow - West Drayton - Stockley Park - Hayes and Harlington station;
423* – Heathrow - Hatton Cross station - Hounslow;
441 – Heathrow - Stanwell - Staines - Egham - Englefield Green;
482* – Heathrow - Hatton Cross station - Heston - Southall;
490* – Heathrow - Feltham - Twickenham - Richmond - North Sheen;
724 – Heathrow - Uxbridge - Watford - St Albans - Hatfield - Welwyn Garden City - Hertford - Harlow;
N9* – Heathrow - Hounslow - Chiswick - Hammersmith - Kensington - Trafalgar Square - Aldwych;
Terminal 5 is served by the Heathrow Terminal 5 station, located beneath the main terminal building, and serves both the London Underground and Heathrow Express rail connections.
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Interchange Plaza outside main Terminal 5A building
A tube train on Platform 6 at Terminal 5Heathrow Express provides an express service to Paddington station, Central London, journey time 21 min, stopping only at Heathrow Central station. Trains run every 15 minutes. Premium fares of £16 are charged for service to Paddington. However no fares are charged for the journey to Heathrow Central, which provides access to Terminals 1 to 3, to the Heathrow Central bus station, and to the Heathrow Connect semi-fast rail service to Paddington. Terminal 4 can be reached by changing trains to the Heathrow Connect service, which is also fare-free for this journey.
The Piccadilly Line of the London Underground provides a slower stopping service to central London, journey time 45 min and one hour depending on destination. Trains run every 10 minutes, and provide service to many stations on route to and within central London, with interchange available to the rest of the London Underground network. The Piccadilly Line is integrated into the Transport for London fare system, and fares are significantly cheaper than the Heathrow Express. Terminal 5 is also served by RailAir express buses, which link the terminal's bus station with Reading station, for rail services to the west, and Woking station, for rail services to the south.
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Between Terminals 1, 2 and 3
Heathrow Terminals 1, 2 and 3 are within walking distance of each other at the centre of the airport and linked by a pedestrian underpass with moving walkways. Just follow the signs for your terminal.
Approximate walking times between terminals are:
Terminal 1 – Terminal 2: Seven minutes.
Terminal 1 – Terminal 3: 11 minutes.
Terminal 2 – Terminal 3: 10 minutes.
Terminals 1, 2, 3 to Terminal 4
Use the free Heathrow Connect rail shuttle for a quick, convenient transfer between terminals. Trains run every 15 minutes between Heathrow Central and Terminal 4, a three-minute journey.
Heathrow Central is between Terminals 1, 2 and 3. The terminals are a few minutes' walk away via underground walkways and signposted from the platforms. The Terminal 4 rail station is in the basement of the terminal and linked to check-in and arrivals by lifts and escalators.
Alternatively, the 555 bus runs every 19 minutes between the terminals. The transfer is free and buses stop close to the terminals.
Terminals 1, 2, 3 to Terminal 5
Use Heathrow Express trains for a free transfer between Heathrow Central and Terminal 5. This quick, convenient service runs every 15 minutes and the journey takes about three minutes.
Heathrow Central is between Terminals 1, 2 and 3. The terminals are a few minutes' walk away via underground walkways, and are signposted from the platforms. The Terminal 5 rail station is in the basement of the terminal and linked to check-in and arrivals by express lifts.
Alternatively, the 441 and 724 buses provide a free transfer between the terminals, taking 10 and 20 minutes. The N9 night bus, which runs between 23:55 and 04:55 (times vary at weekends), also takes ten minutes.
Services stop at the Terminal 5 bus station (next to the terminal) and the Heathrow central bus station (between Terminals 1, 2 and 3).
Terminal 4 to Terminal 5
Free bus transfers are available between the terminals, taking 12 to 15 minutes. Services 482, 490 and 724 stop outside Terminal 4 and at the Terminal 5 bus station (next to the terminal building).
Alternatively, free rail transfers are available using Heathrow Express and Heathrow Connect (change trains at Heathrow Central). Journey time is about 13 minutes and trains run every 15 minutes.
| Terminal 5 - Facilities |
Cash Dispensers |
Cash dispensers (ATMs) are available both before and after security control. Most cash dispensers will accept UK bank and building society cards (eg Link-affiliated) without surcharge. They also accept major credit cards.
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Food and Drink |
There are before numerous eating joints before and after security control. From caviar to cappuccino and pasta to patisserie, taste the flavours of the world in the restaurants and cafés. |
Information Desk |
The information zone is on the arrivals concourse, towards the north end of the building.
Passenger help points can be found at key locations including terminal forecourts, car parks and baggage reclaim halls. Each help has a map and an internal telephone which can be used to call a porter.
The porter service is free for travellers with special needs, elderly passengers and parents travelling alone with young children. Tips are not expected, or accepted, from these passengers. |
Internet Access |
Facilities are available in each terminal, operated by Spectrum Interactive Ltd. Payment can be made online by credit card, by voucher, or by coin (UK pound or euro). There is a choice of service providers. |
Left Luggage |
Baggage items can be stored for a few hours or up to 90 days. All items are security checked. Charges are £6.50 per item per 24 hours (or part thereof). The service is operated by the Excess Baggage Company. Telephone +44 (0)20 8759 3344 or email heathrow@excess-baggage.com for more information.
Location: Arrivals concourse, UK arrivals end. Open 05:30 - 23:00. |
Luggage Trolleys |
Free, available outside the terminal and occasionally in the car park. |
Medical |
If you require emergency medical treatment, use any internal telephone to dial 222. The operator can make sure an ambulance is quickly sent to the right part of the airport..
Basic treatment is provided at the Heathrow Health Centre on the ground floor of the Queens Building, between Terminals 1 and 2. It is staffed by qualified nurses. Opening hours are 07:00 - 19:00. For further information call +44 (0)20 8745 7047.
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Pharmacies |
Boots has branches in all terminals at Heathrow, before and after security, where over-the-counter medicines and treatments can be bought. The branches before security in Terminal 1 and Terminal 5 also dispenses prescriptions – please call in advance on +44 (0)20 8897 2629 to check your medication is available. |
Pay Phones |
Public telephones can be found throughout each terminal at Heathrow. Payment can be made using cash or cards. Fax machines are available in the Heathrow Business Centre, operated by Travelex, and in some Heathrow Airport lounges.
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Postal Services |
The airport post office is in on the first floor of Terminal 2 (before security), in the arrivals and departures concourse, opposite the information desk and next to Boots pharmacy.
Opening hours are 09:00 - 17:30 Monday to Saturday, and 09:00 - 13:00 Sundays and bank holidays.
If you need to send a letter or postcard from Heathrow, you'll find post boxes and coin-operated stamp machines in each terminal, usually in both departures (after security) and arrivals. You can also buy stamps at branches of WHSmith in the terminals.
You can't post parcels using the post boxes, and that anything you do post may be inspected by HM Customs.
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Smoking Area |
You will be able to smoke in designated areas outside the terminal building. Once you have passed through security control, you will not be able to smoke anywhere in the departure lounge. Smoking is not permitted during the connection process. |
Entertainment |
Television and select magazines, newspapers in lounge. |
Lost Property |
Baggage handling and delivery at Heathrow is the responsibility of the airlines from the point of check-in to the point of collection. If anything is left on an aircraft or an airline bus, you should contact your airline immediately.
There is a storage charge for items reclaimed. The office is open from 08:00 – 19:00 Monday to Saturday, and 08:00 – 16:00 on Sundays. The telephone number for enquiries is +44 (0)20 8745 7727. You can also contact the office by email at heathrow.lostproperty@excess-baggage.com. |
Shopping |
Find everything from designer labels, luxury brands to the very best of the high street spread across 2 floors.
If you’re travelling within the European Union (including the UK and Eire), you don’t have to take everything you buy at Terminal 5 on your trip with you. Instead, you can collect your Terminal 5 shopping on your return journey. Tell the retailer that you want to collect your goods on your return journey, get a receipt and pick it up from the Shopping Collection Point at the BHRC Desk at Terminal 5 Ground Level Arrivals.
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Toilets |
There are baby change areas in each terminal at Heathrow, both before and after security control. |
Meeting Place |
The arrivals concourse at Terminal 5 is on the ground floor and exits on to the Interchange Plaza. To help you arrange your meeting place, the bridges and supporting pillars in the arrivals concourse are colour-coded – just look up! From north to south, the pillars are coloured purple, blue (for the rail station), green, orange and red. |
VAT Refunds |
Visitors from non-European Union countries can reclaim the sales tax (VAT) on purchases from a number of British retailers. To claim, first purchase goods from any merchant displaying the Tax Free Shopping sign. You'll be given a tax refund form by the retailer – keep it along with your receipt.
Then when you get to the airport, take your receipt and form to the Travelex counter. Your tax refund will be paid in cash. You can even have your refund paid in your own local currency – just ask when you get to the desk. This service is provided by Travelex. For further details, call +44 (0)8702 405 405 or visit the Travelex website.
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Worship |
One at the northern end of the check-in area; one near Gate 7 in departures; and one in Terminal 5B departures.
Telephone and fax +44 (0)20 8745 4261. Emergency telephone +44 (0)20 8745 7216. Email chapel-heathrow@baa.com. |
Short stay parking Terminal 5
From the M25
Exit M4, Junction 4 follow the signs to Terminal 5 & Short Stay Parking.
Turn right onto the Northern Perimeter Road, following signs for Terminal 5, continuing onto the Western Perimeter Road.The Short Stay car park is located on the left hand side adjacent to the terminal.
On arrival
On entry, take a ticket from the barrier and follow signs to the open zone indicated, making a note of the level and row.
On exit
On exit, present your entry ticket at the customer service office located near the exit and quote your booking reference number.
Long stay parking plus Terminal 5
Directions From the M4
At M4, Junction 4 leave the motorway heading towards Heathrow Airport.
Take M4 (Spur Road) towards Heathrow Airport Junction 4a.
Follow overhead signs for Business & Long Stay, keep in the left hand lane.
Pass Heathrow Welcome Island and go under the bridge, stay in the left hand lane.
At Junction 4a motorway ends, turn left onto slip road ‘East Ramp’ following signs towards Business (T5).
Pass Police Station onto Nene Roundabout, take third exit signed Business (T5).
At traffic signals turn right onto Northern Perimeter Road (dual carriageway), signposted Business (T5).
Follow the dual carriageway through a traffic light junction, drive past the Fire Station on your right hand side and follow the road for a further 800 metres (872 yards). The Long Stay Parking Plus car park entrance is on your left.
From the M25
Exit M25, Junction14A and follow signs for Terminal 5 & Long Stay Parking. At the Terminal 5 Roundabout, take the first exit (left into Wrightway), follow the road through a traffic light junction, a roundabout and a further traffic light junction on to the Western Perimeter Road. After a further two mini-roundabouts, the entrance to Long Stay Parking Plus is on the right hand side
On arrival
On entry, keep to the right hand side. Follow the orange road markings to the right and back around to the Long Stay Plus reception building. Park in open drop-off lanes and report to reception with your booking details.
On exit
On exit, alight from the transfer bus at Bus Stop A. Report to the Long Stay Plus reception building with your booking and identification details. Your car will be ready for you in one of the nearby collection bays.
Valet parking Terminal 5
Directions From the M25
Exit M25, Junction 14a and follow the signs to Terminal 5.
Turn left into Western Perimeter road.
The Valet Parking Reception is situated on the upper forecourt of the terminal building.
From the M4
Exit M4 , Junction 4 and follow the signs to Terminal 5.
Turn right onto Northern Perimeter Road and follow signs for Terminal 5, continuing along the Western Perimeter Road.
The Valet Parking Reception is situated on the upper forecourt of the terminal building.
On arrival
Proceed to the Valet Parking Reception, located on the departures forecourt. Park and register at reception.
On exit
On arrival, your car will be waiting for you at the Valet Parking Reception on the terminal forecourt.
Business parking Terminal 5
Directions From the M4
At M4, Junction 4 leave the motorway heading towards Heathrow Airport.
Take M4 (Spur Road) towards Heathrow Airport Junction 4a.
Follow overhead signs for Business & Long Stay, keep in the left hand lane.
Pass Heathrow Welcome Island and under bridge, stay in the left hand lane.
At Junction 4a the motorway ends, turn left onto slip road ‘East Ramp’ following signs towards Business (T5).
Pass Police Station onto Nene Roundabout, take third exit signed Business (T5).
At traffic signals turn right onto Northern Perimeter Road (dual carriageway), signposted Business (T5).
Follow the dual carriageway through a traffic light junction, drive past the Fire Station on your right hand side and follow the road through a T-junction, two mini-roundabouts to a traffic light junction.
Please ensure you are in the right hand lane of the junction.
The entrance to Business Parking is through the junction on your right hand side.
From the M25
Exit M25, Junction14a and follow signs for Terminal 5 and Long Stay Parking.
At the Terminal 5 Roundabout, take the first exit (left into Wrightway), follow the road through a traffic light junction to the next mini roundabout.
The entrance to Business Parking is off the mini roundabout to your left.
On arrival
On entry, take a ticket from the barrier and follow signs to the open zone indicated. Make a note of the zone and nearest bus stop.
On exit
On exit, present your ticket at the customer service office located near the exit and quote your booking reference number.
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