London City Airport Guide

London City Airport is situated approximately 9.5km (6 miles) east of Central London and just 4.8km (3 miles) from Canary Wharf. A single short runway handles short-haul flights with a strong emphasis on business travel. It is located on a former Docklands site, opposite the London Regatta Centre, in the London Borough of Newham in East London. Inside the terminal there are 22 check-in desks plus 12 self-service kiosks for Air France, British Airways, Lufthansa and SAS. There are ten gates at London City Airport, with a further five stands to the west and four stands to the east connected via an airside bus.

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City Airport - Departures

Bureaux de Change
Opposite the Information Desk in the terminal concourse, ground floor.
In the Departure Lounge next to Hughes & Hughes
Cash Dispensers
Two ATMs are situated opposite the Information Desk on the ground floor in the concourse.
An ATM can be found between the Travelex kiosk and the Information Desk
Food and Drink
A wide choice of restaurants including the new Bar Ten 28.
Information Desk

The airport Information Desk is located on your left when entering the terminal.

Internet Access
Complimentary Wi-Fi access to all passengers. Access pods in the terminal concourse opposite WH Smith and in the Departure Lounge
Lost Property

Please report any lost property at the Information Desk or call +44 (0) 20 7646 0000/88 or +44 (0) 20 3203 2000/88.

Left luggage
Located in security zone A, which is to the right of the main concourse beyond the check-in desks. You do not have to be checked in to use the left lugagge facility. Charge of £5 per item per 24-hour period.
Medical
First aid facilities are available during terminal opening hours. The first aid room is located adjacent to the toilets in the terminal concourse.
Pay Phones
Located throughout the check in area.
Postal Services
A post box is located at the terminal entrance and Royal Mail collects mail daily.
Stamps are available from WH Smith, located on the ground floor of the terminal.
Shopping
A variety of shops with top brands and everyday essentials.
Smoking

Smoking is not permitted inside the terminal building. Visitors can smoke at designated areas in front of the main terminal entrance.

Telephones
Coin operated, credit card and phone card telephones are located throughout the Terminal.
Toilets

Toilets and baby changing facilities are located next to Cafe Nero, with additional toilets next to Trattoria.

City Airport - Arrivals

Bureaux de Change
In the International Arrivals Hall on the right as you enter
Cash Dispensers
Two ATMs are situated opposite the Information Desk on the ground floor in the concourse
An ATM is located just past the Travelex kiosk.
Food and Drink
Prior to processing security or upon arrival.
Information Desk
Located on your left when entering
Internet Access
Complimentary Wi-Fi access to all passengers.
Lost Property

Please report any lost property at the Information Desk or call +44 (0) 20 7646 0000/88 or +44 (0) 20 3203 2000/88.

Left luggage
Located in security zone A, which is to the right of the main concourse beyond the check-in desks. You do not have to be checked in to use the left lugagge facility. Charge of £5 per item per 24-hour period.
Medical
Masta Travel Clinic offers medical advice and travel immunisation service in Jubilee House next to the North Terminal. Telephone number: +44 (0)1293 507400.
Pay Phones
Located throughout the check in area.
Postal Services
A post box is located at the terminal entrance and Royal Mail collects mail daily.
Stamps are available from WH Smith, located on the ground floor of the terminal.
Shopping
A variety of shops with top brands and everyday essentials.
Smoking

Smoking is not permitted inside the terminal building. Visitors can smoke at designated areas in front of the main terminal entrance.

Telephones
Coin operated, credit card and phone card telephones are located throughout the Terminal.
Toilets

Toilets and baby changing facilities are located to the rear of the terminal, behind the lift and escalator.

A regular shuttle bus service linking the airport with numerous local hotels.

Tube: London City Airport is linked to London's new financial district at Canary Wharf and to the traditional financial district of the City of London via the Docklands Light Railway, and with interchange to the London Underground at various stations. London City Airport DLR station is adjacent to the terminal building. The closest National Rail terminus include London Bridge, Waterloo and Stratford International. All three stations can be reached via the Jubilee line from Canning Town which is a seven-minute DLR journey to the airport.

Bus: Bus: Local 473 runs to Stratford and North Woolwich, and bus 474 serves Canning Town. A payable daily shuttle bus service runs every 30 minutes to a number of hotels in the area.

Taxi: There is a stand with licensed black taxis, located directly outside the terminal building. Fares to central London start from £20-25.

Car: The airport can be accessed from north London via the North Circular Road (A406), from south London via the Blackwall Tunnel, from east London via the A13 and from the M11 via the A406 (North Circular). The airport can be reached from the West End of London via the Limehouse link tunnel.

Coach Transfers
Coaches are a very economical way to travel into the city centre. Due to congestion on the motorways, they can take much longer than the train, but can be muchcheaper.

The UK's main coach company National Express runs frequent, comfortable services from Heathrow (about 1 hour) , Gatwick (about 1h20), Stansted (about 1h30) andLuton (about 1h20) to  Victoria coach station, the main hub for British coach travel, where coaches and trains can be caught to many other parts of the UK and Europe, or the tube taken to your destination in central London.

National Express has a so-called "funfare", an off-peak fare, which is much cheaper than the train, e.g. Victoria Station (central London) to Southampton costs only 4 pounds on-way, compared with 26 on the train! Other companies such as Terravision also offer low-cost coach travel from Stansted and Luton, with discounts for Ryanair passengers. GreenLine and EasyBus also offers a coach service from London Luton airport, with discounts for EasyJet passengers. All the coach services operate very frequently and tickets can be bought online or at the airport when you arrive.

Car Parking

The main long and short stay car parks are next to the terminal. There is also a business car park at the airport. Valet parking is available Monday to Friday.

Car Hire

Avis, Europcar and Hertz have desks in the terminal building. Chauffeur-driven cars are available from Europcar.

Information and Help Desks

The airport information desk (tel: (020) 7646 0088) is located on the left by the entrance to the terminal.

Parking Rates

London City Airport offers short and long-term car parking facilities, conveniently located just minutes from the terminal.

Short stay parking

The Short Stay Car Park is adjacent to the terminal and no booking is required.

0 - 1hr £7.00
1 - 2hrs £12.00
2 - 5hrs £18.00
5 - 24hrs £40.00
24 - 25hrs £47.00
25 - 27hrs £52.00
27 - 29hrs £58.00
29 - 48hrs £80.00
Additional 24hr or part there of £40.00

Long stay parking

The Long Stay Car Park is only a short walk from the terminal and no booking is required.

0 - 1hr £5.00
1 - 2hrs £8.00
2- 5hrs 12.00
5 - 24hrs £32.00
24 - 25hrs £37.00
25 - 27hrs £40.00
27 - 29hrs £44.00
29 - 48hrs £64.00
Additional 24hr or part there of £32.00

Discounted long stay parking is available via BCP.Call 0870 013 4509 for to book. Minimum stay applies and stay must include a Saturday night. Prices quoted are only available if you book with BCP in advance.

Payment

Payment can be made by credit card at the car park barrier or by cash or credit card at the payment machines located in the terminal. Payment by cash is not possible at the exit barriers.

Credit card payments at car park barrier

Use your credit card at the car park barrier machine or take a ticket to gain entry into the car park. When departing the car park, proceed to the exit barrier and insert the credit card used to gain entry. Your card will be debited with the cost of your stay and a receipt will be issued. If you took a ticket upon entry to the car park insert your ticket followed by your credit card.

Machine payments

Payment machines are located in the terminal next to the Information Desk. To pay just insert your parking entry ticket, pay and take an exit ticket. Insert the exit ticket into the exit barrier to exit the car park.

Valet parking

London City Airport offers a free valet parking service available Monday to Friday.. On arrival at London City Airport follow signs to the Valet Parking zone, alongside the terminal. Have your flight details ready for our Valet Parking Assistant who will park your car for you in the valet parking area of Short-Stay Car Park.

On your return to London City Airport go to the Information Desk and pay the normal short stay-parking tariff. Your car will be waiting at the front of the terminal (during normal service hours).

0 - 1hr £7.00
1 - 2hrs £12.00
2 - 5hrs £18.00
5 - 24hrs £40.00
24 - 25hrs £47.00
25 - 27hrs £52.00
27 - 29hrs £58.00
29 - 48hrs £80.00
Additional 24hr or part thereof £40.00

Call +44 (0)20 7646 0155.

Motorcycle parking

A free motorcycle parking area is located underneath the DLR viaduct opposite the turning to the front of the terminal building.

Bicycle parking

A free bicycle parking area is located underneath the DLR viaduct opposite the turning to the front of the terminal building.

 

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