Heathrow Terminal 4 Facilities
Terminal 4 is on the southern side of the airport off junction 14 of the M25 motorway. It is reached from the A30 - follow the signs.
London Heathrow Terminal 4 handles approximately 14.2 million passengers each year.
Don't Forget to check before you leave home you have remembered the following: Passports, Tickets and spare money in you hand luggage. Remember Enhanced security measures means that checking in can take longer than it used to. It is advised that you arrive at the airport in plenty of time. Check with your airline the allocated baggage allowance and don't pack any of the following: Scissors, Razor blades, Knives with blades of any length, Household cutlery, Hypodermic needles (unless required for medical reasons), Knitting needles. If you are unsure about a certain item please check with your airline before you arrive.
Terminal 4 is serviced by a free shuttle train that will take you between Terminal 4 and Heathrow Central (Terminals 1, 2, 3). If travelling from Terminal 4, Heathrow Express customers should take the first free shuttle train, and then begin their Heathrow Express journey at Heathrow Central (Terminals 1, 2, 3).
Free shuttle trains depart Terminal 4 at:
xx.01 minute past the hour: 32 minutes journey time to London Paddington.
xx.21 minutes past the hour: 27 minutes journey time to London Paddington.
xx.31 minutes past the hour: 32 minutes journey time to London Paddington.
xx.51 minutes past the hour: 27 minutes journey time to London Paddington.
Journey times: times shown above are average journey times if customers catch the next Heathrow Express train from Heathrow Central.
London Paddington to Terminal 4
Change at Heathrow Central (Terminals 1, 2, 3)
If travelling from London Paddington, Heathrow Express customers should change at Heathrow Central (Terminals 1, 2, 3) and take the next free shuttle train to Terminal 4. The change is typically 4-5 minutes and may involve a change of platform.
Heathrow Express trains depart London Paddington at:
xx.55 minutes past the hour: 23 minutes journey time to Terminal 4.
xx.10 minutes past the hour: 30 minutes journey time to Terminal 4.
xx.25 minutes past the hour: 23 minutes journey time to Terminal 4.
xx.40 minutes past the hour: 30 minutes journey time to Terminal 4.
Journey times: times shown above are average journey times if customers catch the next shuttle train from Heathrow Central.
When travelling from London Paddington and changing at Heathrow Central (Terminals 1, 2, 3) a change of platform maybe required at Heathrow Central (Terminals 1, 2, 3). Terminal 4 shuttles depart from either platform 1 or 2. Customers are advised to listen to announcements and check the electronic displays.
Travel between terminals is free of charge
The frequency of the shuttle services between Terminal 4 and Terminals 1, 2, 3 is every 10-20 minutes.
Heathrow Terminal 4 tube station
Heathrow Terminal 4 is a London Underground station at Heathrow Airport on the Heathrow branch of the Piccadilly Line. The station is situated in Travelcard Zone 6.
It is situated on a unidirectional loop tunnel which was constructed between the existing Hatton Cross and Heathrow Terminals 1, 2, 3 stations. The station is one of the few on the London Underground to have only one platform. In-service routing took trains from Hatton Cross to Terminal 4 then Terminals 1, 2, 3 and back to Hatton Cross.
Now that the new Heathrow Terminal 5 station has opened, the service pattern is that every other train arriving at Hatton Cross will run via the Heathrow Terminal 4 loop, whilst the alternate trains will run direct to Heathrow Terminals 1, 2, 3 and then continue down the new branch directly to Heathrow Terminal 5.
In contrast to the Heathrow Express, London Underground services do not provide free transfer between terminals. Passengers using the Piccadilly Line to travel from Terminal 4 to Terminals 1, 2, 3 would need to purchase a ticket, and no direct services exist in the other direction. Airline passengers connecting between terminals at Heathrow can travel free of charge on the Heathrow Connect to Heathrow Central (Terminals 1, 2, 3).
Check In Information for Terminal 4
Check-in is located on the first floor of the terminal. The roof of Terminal 4's short term car park is on the same level giving passengers direct access.
Important Information
International flights - check in 3 hours prior to departure.
European flights - check in 2 hours prior to departure.
Domestic flights - check in 1 hour prior to departure.
Arrivals information for Terminal 4
Arrivals is located on the ground floor of the terminal.
Airlines operating from Terminal 4
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Air Multa KM 0845 607 3710
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British Airways BA 0870 850 9850
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Kenya Airways KQ 020 8745 7856
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KLM KL 020 8750 9820
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Qantas QF 020 8846 0466
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Sri Lankan Airlines UL 020 8759 1818
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| Terminal 4 - Departures |
Bureaux de Change |
Four Bureau de Change. American Express and Travelex open 05:30 - 22:00, located throughout the middle of the departures concourse in the passenger area. |
Cash Dispensers |
Abbey Link ATM at the main Travelex Bureau de Change and a Barclays machines near the small Travelex beside Costa Coffee. They accept most international and domestic cards. |
Food and Drink |
There are many places to eat in the departures area, including cafes, restaurants, a bar and many shops selling snacks. |
Information Desk |
The Departures information desk is available after security and passport control in the passenger area, located near the World Duty Free store. |
Internet Access |
There are a number of fixed internet points and wireless hotspots located throughout the departures area, allowing you to enjoy wireless internet from your laptop. |
Left Luggage |
Left luggage facilities are available in terminal 4, opening hours: 05:00 - 23:00. The cost is £6 per item per 24 hours (or part thereof). |
Luggage Trolleys |
Free, available on forecourt outside the terminal, and occasionally in the car park. |
Medical |
Heathrow Health Centre (opening hours: 07:00 ? 19:00) is located on the ground floor between terminals 1 and 2 in the Queens Building. There are also a number of pharmacies located before and after security in terminal 4. |
Pay Phones |
Located throughout the terminal. Fax facility on some phones. |
Postal Services |
Post boxes and coin operated stamp machines are available in the passenger area of the departure concourse. A mail box and stamp machine is located near the Travelex Bureau de Change in the middle of the departures area. |
Smoking Area |
There are three smoking areas throughout the departures concourse, in the passenger area after security. |
Photo Booth |
There is a photo booth opposite check-in desk 61, and a video booth opposite check-in desk 28. |
Shopping |
There are many shopping outlets available in the passenger area of the departures concourse, including retail shops, jeweller, electrical stores and cosmetic outlets. |
Toilets |
Male, female and disabled toilets are located throughout the departures area. There are also baby changing facilities available, and showers located near the stairs leading to the Mezzanine level. |
Worship |
In the departures area, between security control and Gate 1. |
| Terminal 4 - Arrivals |
Bureaux de Change |
Three Bureaux de Change' American Express and Travelex, open 24 hours are located in the middle of the floor. |
Cash Dispensers |
There are two ATM?s, one next to the American Express Bureau de Change and the other next to the Travelex Bureau de Change in the public area of the arrivals concourse. They accept international and domestic cards. |
Hotel Reservations |
There is a hotel desk in the Information desk. |
Food and Drink |
Café bar serving light refreshments only on Arrivals floor. More choice upstairs on mezzanine floor. |
Information Desk |
Airport enquiries desk towards the left hand side of the floor. |
Internet Access |
There is a wireless hotspot located in the public area of the arrivals concourse, allowing you to enjoy wireless internet from your laptop. |
Left Luggage |
Left luggage facilities are available in terminal 4, opening hours: 05:00 - 23:00. The cost is £6 per item per 24 hours (or part thereof). |
Luggage Trolleys |
In Baggage reclaim - plentiful and free. |
Customs |
There are UK Customs VAT tax reclaim and Commercial Export desks in the middle of the check-in floor opposite Zones C/D. |
Medical |
Heathrow Health Centre (opening hours: 07:00 - 19:00) is located on the ground floor between terminals 1 and 2 in the Queens Building. There are also a number of pharmacies located before and after security in terminal 4. |
Pay Phones |
In Baggage Reclaim. There is also a help phone in the public area of the arrivals concourse. |
Postal Services |
Mail box and stamp machine near the Information desk. |
Smoking Area |
Seating area on right hand side near the lift in the public area of the arrivals concourse. |
Shopping |
There is only a small news shop in the Arrivals area. There is a better choice onthe Mezzanine level. |
Toilets |
Male, female and disabled toilets are available throughout the arrivals area. There is also baby changing facilities available, and showers are located on the left of the public arrivals area. |
Worship |
The airport chapel is located beside the control tower and opposite Terminal 2 car park. |
Parking |
Access to the short term car park is directly across the terminal forecourt. Bus transfers to the Business and long term car parks are available on the forecourt. |
Car Rental |
Major companies have desks in the Arrivals area. |
Taxi |
Taxi rank on Arrivals forecourt. |
Train |
The Heathrow Express station is on the right of the Arrivals floor beyond WH Smith. The Terminal 4 London Underground station for services to London is below the Arrivals level. Follow the signs. |
Bus services |
Depart from the Arrivals forecourt. |
Terminal 4 - Check-in |
Bureaux de Change |
Three Bureaux de Change ? an American Express and Travelex, open 05:30 to 21:30, in the check-in area. There is also a Travelex located onthe Mezzanine level. |
Information Desk |
There is an information desk immediately in front of you after you go through security and passport control. |
Postal Service |
Mail box in the check-in area, in front of the Excess Baggage Company. There is also one immediately after you go through security and passport control. |
Internet Access |
There is a wireless hotspot located on the Mezzanine level, allowing you to enjoy wireless internet from your laptop. |
Medical |
Heathrow Health Centre (opening hours: 07:00 - 19:00) is located on the ground floor between terminals 1 and 2 in the Queens Building. There are also a number of pharmacies located before and after security in terminal 4. |
Pay Phones |
Available in check-in area throughout. |
Toilets |
Baby changing facilities, male toilets, female toilets and disabled toilets are located in the check-in area and on the Mezzanine level. |
Worship |
In the departures area, between security control and Gate 1. |
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